Refund policy

Can I cancel my order?
We will be unable to amend or cancel an order once this has been packed. Please contact our Customer Service Team immediately to check the status of your order at  info@hofats-partner.co.uk   or 01962 793800.

If you’ve already received your order, that’s no problem. Just return the items to us in their original packaging and in perfect, re-saleable condition within 30 days of receipt and we’ll refund the full value you paid at the time of your transaction, minus the original delivery charges (including any premium delivery charges).

Can I exchange an unwanted item?
We don’t offer an exchange service. Please return the unwanted item to us for a refund and simply place a new order for the new item you require.

How do I arrange the return of an item?
To raise a return for an item, please visit DHL returns.

Here you have the choice of either printing a label at home or downloading a QR code for your chosen drop-off point to scan. To find your local Service Point please visit DHL eCommerce UK Service Point. Please note, returns cannot be taken to DHL Express.

When returning the items, please ensure you also include the returns slip (found at the bottom of the packing note that came with your original delivery), which contains your name and order number. Without this, we won’t be able to issue a refund.

A £5 charge for the return will be deducted from your final refund. Should you decide to return the items using a courier of your choosing rather than our DHL link, please check that you have the appropriate insurance to cover for any possible losses or breakages. We would advise that you use a tracked, signed-for service.

Items must be returned to: Alfresco Concepts Ltd, Unit 2 Garrood Drive Industrial Estate, Fakenham, Norfolk, NR21 8NN.

When will I receive my refund?
We will process the refund as soon as possible, using your original payment method. This will be with you no more than 30 days after the returned item has been received at our warehouse.

What happens if my return arrives at Alfresco Concepts having been damaged in transit?
If you have arranged the return via our DHL link, you will still receive your refund.

If you’ve used your own choice of courier, we will notify you as soon as possible to inform you of the damage. We can accept no responsibility for any items that do not arrive in a re-saleable condition, so a refund will not be issued.