Support

Everything you need after you have bought a höfats product — and before, if you are still deciding.

Frequently asked questions

Fuel, safety, cleaning, assembly and compatibility, answered in one place.

What is covered, for how long, and how to make a claim.

Delivery costs, timings and surcharge areas are set out in full on our delivery information page, and in the Delivery section of every product page.

For returns, including how to arrange a collection and when to expect your refund, see our Refund Policy.

Safety information and manufacturer details are published on each product page, in the Safety section.

If you cannot find the answer here, get in touch and a person will come back to you.